Penzance Town Centre

Penzance Town Centre

Thursday 2 July 2020

Re-opening of Hospitality & Accommodation Providers in Penzance

Re-post of email from Jess Morris (, Penzance BID Manager. Sent 17.43 on Thu 2 July 2020 to Penzance Businesses.

Hello All, 

Many of you have spent the past few weeks pouring over government guidelines and working out how you will be able to operate safely for your customers and staff, some of you have opened already and others will be opening this weekend and over the coming weeks. This weekend is the next phase of opening the town with customers able to once again enjoy a drink in the pub, a meal or stay overnight, I hope it will be an enjoyable weekend for all, Keep Safe and Stay Social. 

Restaurants, Pubs, Bars, Takeaways.
Please use the Government guidelines below which set out the overarching guidelines for respective sectors allowed to open:
Document: Keeping workers and customers safe during COVID-19 in restaurants, pubs, bars and takeaway service (click here)

Risk Assessment
Please make sure that you have undertaken a risk assessment and that you have it available in a format which is easily accessible. Local authority officers and police can ask to see a copy of this risk assessment. A digital copy or a photograph is the preferred format. 

Customer Details 
In order to help prevent the spread of Covid-19 venues are expected to keep a temporary list of the details of customers who attend their venues. These details include the name, address and contact details of the customer. You must only keep the data for 21 days and then dispose of it in a safe manner. 

The amount of people allowed in your venue is based on your own capacity calculation based on social distancing requirements. 

  • limit those at a table to two households,up to a maximum of 6 people or two households. Indoor gatherings are limited to members of any two households (or support bubbles).
  • It is strongly suggested that the venue offers a table service for customers both inside and outside the venue. 
  • All customers inside the venue MUST be seated at tables.
  • You must have a process for managing capacity (staff member, security at door etc.) and if capacity is reached you will need to prevent further customers from entering the venue. 
  • Outside Areas - you must manage outside areas including capacity, social distancing, litter and behaviour of customers.

Off Sales

As Penzance is an alcohol restricted area, with a Public Spaces Protection Order (PSPO), please advise customers purchasing off-sales that it should not be consumed in the PSPO area and if the drink is consumed within the PSPO area an authorised person can ask for it to be handed over or poured away.

New Legislation and 'Pavement' License

 A new Bill went through 1st reading at the House of Lords on Tuesday and is likely to get Royal Assent via fast-track Covid-19 parliamentary process on Friday. Once this is passed any venue that has customers 'spilling' out onto the street will be required to obtain a Pavement License, more details on the process for obtaining a license will be sent out next week when they are published. For this weekend please ensure that you have a risk assessment in place and maintain a managed space for your customers.   See link here                      

Pedestrianising Chapel Street 

As part of the continuing work of the Penzance Covid 19 Recovery Working Group, we had several requests for a part of Chapel St to be closed to vehicles for Thursday, Friday, Saturday and Sunday from 5:30pm -11:30pm to allow for social distancing and for businesses to make the most of the summer months, this has been agreed with Highways and Cornwall Council.  From 4th July, Chapel Street from the junction with Princes Street to the junction with Abbey Street will be accessible by pedestrians,cycles and emergency vehicles only, for Thursday, Friday, Saturday and Sunday evenings between the hours of 5:30 pm. and 11:30 pm, this will continue on the stated days and times until 4th October 2020. 


Visit Britain 'We're Good to Go'

As part of the continued work to open safely many accommodation providers are opening up this weekend to welcome their guests for the first time in months. Visit Britain has launched a UK-wide industry standard and consumer mark,  businesses across the sector can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.  Thanks to the great work of the Penzance District Tourism Association (PDTA) most businesses in Penzance have already signed up for the scheme. 

If you haven't for your business, it is free to join and open to all businesses across the sector and you will be required to carry out your own risk assessments and submit them online. We encourage you to join this scheme to reassure both your guests and all those who enjoy and use  Penzance  (link here). 

Know before you go

Alongside the industry standard, Visit Britain have launched a ‘Know Before You Go’ public information campaign to support tourism in England as businesses start to re-open, reassuring visitors as restrictions are lifted by checking about what it is safe to do and when, and sign-posting to information about destinations and available services before travelling. Document: Know Before You Go (click here)  

Sorry for the long message, we are all working in a constantly changing world at the moment and I wanted to ensure that I had sent out the top line information to you all. If you have any queries please do not hesitate to contact me and I will endeavour to help. 

 Have a good weekend. 

 Shop Local, Stay Safe, Keep Social

 Take care.



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